Frequently asked questions

Most Calgary small businesses on a managed plan pay a flat monthly fee per user that covers helpdesk, monitoring, security and maintenance. Break/fix support is billed by the hour. After a free assessment we provide a fixed quote with no hidden fees, sized to your team and systems.

We provide on-site and remote IT support across Calgary and surrounding communities including Airdrie, Cochrane, Okotoks, Chestermere and Rocky View County. Remote support is available to clients anywhere.

Break/fix means you call us when something breaks and pay by the hour. Managed IT is a proactive monthly partnership where we monitor, secure and maintain everything to prevent problems in the first place, usually with faster response and more predictable costs.

Routine requests are typically answered within minutes during business hours. Managed-service clients also get 24/7 coverage for urgent, business-down emergencies.

Yes. Many of our clients have internal staff. We provide co-managed support that adds tools, monitoring, after-hours coverage and specialist expertise without replacing your team.

We specialize in Calgary small and mid-sized businesses, typically from around 5 to 500 staff, across professional services, trades, healthcare, non-profit and more.

No. Managed support is a simple month-to-month partnership, so we earn your business every month rather than trapping you in a multi-year agreement. Break/fix and project work is billed hourly with no commitment at all.

It is included. Every managed plan comes with modern protection built in, endpoint detection and response, multi-factor authentication, email security, managed backups and staff training. Security is the baseline of how we run IT, not an upsell.

Yes. As an authorized Microsoft Cloud Solution Provider (indirect reseller, through Pax8) we handle Microsoft 365 and Azure licensing, email and file migrations, security baselines and day-to-day administration, so your cloud is set up properly and managed for you.

Yes. Managed backup and disaster recovery is part of our service: automated, monitored, tamper-resistant backups of your critical data and systems, plus a tested recovery plan so a hardware failure, ransomware attack or accidental deletion never becomes a business-ending event.

Most Calgary small businesses pay a flat fee per user per month that scales with their team. After a free assessment we give you a fixed quote with no hidden fees. Book a consultation and we will size it to your environment.

Not necessarily. We work as a complete outsourced IT department or as co-managed support that backs up your existing internal IT staff with tools, monitoring and after-hours coverage.

Routine requests are typically answered within minutes during business hours, and managed clients get 24/7 coverage for urgent, business-down emergencies.

Yes. Most attacks are automated and opportunistic, hitting whoever is unprotected. Small businesses are frequently targeted precisely because they tend to have fewer defenses than large enterprises.

Traditional antivirus only catches known threats, and modern attacks bypass it routinely. Effective protection layers managed EDR, email security, MFA, backups and trained staff so a single failure does not become a breach.

Yes. We implement the controls insurers now require, including MFA, EDR, backups and training, and provide the documentation you need to complete their questionnaires.

Yes. We plan migrations to run in the background and cut over outside business hours wherever possible, so your team keeps working with little or no interruption.

Microsoft keeps your service running but does not guarantee recovery of your data from accidental deletion, ransomware or malicious actions. We strongly recommend independent third-party backup, which we provide and manage.

That is a core part of what we do. We configure secure access, device policies and collaboration tools so your team is productive whether they are in the office, at home, or on the road.

No. We are happy to help on a one-off basis for break/fix issues, setups and projects. If you later decide you would like proactive managed support, we can move you onto a plan whenever you are ready.

For urgent issues we prioritize getting you back up and running the same day wherever possible, and many problems can be resolved immediately by remote support.

Yes. We support Windows and macOS computers, along with the servers, networks and business applications around them.